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TERMS AND CONDITIONS
Important Information for Slope Guests
Skiing and snowboarding are extreme sports involving an element of risk. Guests are responsible for their participation, Ski Dubai takes no responsibility for personal injury or injury of others.
Guests should meet the minimum Skills requirements to use the Slope :
- Stopping Safely
- Speed Control
- Link Turns
- Ability to use the lifts
Skiers and Snow Boarders must wear helmets all the times while using the Slope
Guests are responsible for all the rented Ski Dubai Skiing/ Snowboarding Gears
Ski School Lessons/Penguin Encounters
For Ski School Lessons( Skiing/Snow Boarding) or Penguin Encounters, guests must arrive 40 minutes earlier to Ski Dubai to reach on time for the encounter/lessons. Otherwise Ski Dubai reserve the right to refuse admission and no refund will be provided
To Skip the Ticketing and Rental Counters queues, we advise all our guests to book ticket & outfit/equipment online as they will head straight to the Rental Area to collect Access Cards, Wrist band, Outfit and Equipment from the online counters.
Cancellation & Modification of Bookings
- Any cancellation request before 48 hours, full refund will be provided
- Any cancellation request notification within 24 hours, half of the refund will be provided
- Any cancellation request on the same day of the booking is not accepted and full amount will be charged
- All Tickets modifications should take place before 24 hours
- Same day modification are subject to tickets availability
To modify, cancel and Inquire about bookings:
- Call 800386 (within UAE) or 009714800886 (outside UAE)
- Send an email to firstname.lastname@example.org
- Visit our Guest Service Counter
Snow Park/Snow Penguin
- For their own safety, children under two years of age are not permitted inside Ski Dubai
- Children aged 14 years or under must be accompanied by an adult aged 16 yrs or above
- To ride on the Snow Bullet Ride children must be above 8 years, 125 cm in height and more than 30 kgs in weight.Adults should not weigh more than 120 kgs
- For their own safety, children under Two years of age are not permitted in Ski Dubai Slope
- Skiers/Snowboarders between the ages of 2-8 years can only enter with adult supervision
- Skiers/snowboarders between the ages of 9 - 12 years can enter if the guardian is present within Mall of the Emirates premises
- Skiers/snowboarders below 21 years old must submit the waiver form signed by their guardian to enter the slope
Ski School Lessons
- Kids enrolled in Discovery Lessons do not require adult supervision as they will be supervised by our qualified instructors
- Minimum age for Ski lessons is 3 years and 8 years for Snowboard lessons
ABOUT SKI DUBAI
A truly magical wintry adventure awaits at Ski Dubai, the first indoor ski resort in the Middle East. Here you have the chance to enjoy an extraordinary winter wonderland however hot the temperature outside!
Located in the Mall of the Emirates in Dubai, Ski Dubai is the region's first indoor ski and snow resort. Over the past decade, 30 million guests have come through our doors. There’s something for everyone at Ski Dubai, the go-to place for family fun!
Ski Dubai is constantly improving, and we want to offer unique and memorable experiences to our guests.
Ski Dubai covers an impressive 22,500 square meters of snow-covered terrain. Here you’ll find five slopes of varying difficulty, a pulse-racing experience for skiers and snowboarders of all ages and abilities. Ski Dubai also offers ski and snowboard lessons for all levels.
Our 4,500 square meter Snow Park offers countless hours of entertainment, including bobsledding, tubing, tobogganing, wall climbing, zorbing and snow bumpers. You can also enjoy our Snow Plough area. Play and slide in the snow, or experience a range of popular winter activities in this one-of-a-kind attraction!
Don’t forget to visit our colony of King and Gentoo Snow Penguins. You can watch the Penguin march every day in our Snow Park, or enjoy an encounter experience. Come and see for yourself just what makes this the most magical attraction in Dubai!More Info
GET SKI DUBAI ON THE GO
Download the all-new, official Ski Dubai App and put everything you need to know about your trip to Ski Dubai in the palm of your hand. It’s free!
Our official app brings the sub-zero wonders of Ski Dubai straight to your phone.