MAF ID FAQs

Account

  • 1. I have been asked to enter my password even though I don't have an account with Ski Dubai. What should I do?

    When your email address is already registered with one of the Majid Al Futtaim brands, you can use your credentials to log into any of the Majid Al Futtaim brands.

  • 2. I receive "Wrong email or password." error even though my password is correct. What should I do?

    You can reset your password by clicking "Forgot your password?" link on the Sign In screen. In order to provide a seamless experience to Majid Al Futtaim users, we've updated our identification system. This update will let our users log into any of the Majid Al Futtaim brands with only one e-mail address and password. Please go ahead to reset your password and enjoy accessing all Majid Al Futtaim brands by a single set of credentials.

  • 3. I have been asked to reset my password even though I have entered the correct password. What should I do?

    In order to provide a seamless experience to Majid Al Futtaim users, we've updated our identification system. This update will let our users log into any of the Majid Al Futtaim brands with only one e-mail address and password. Please go ahead to reset your password and enjoy accessing all Majid Al Futtaim brands by a single set of credentials.

  • 4. I have received an “Account locked” email. What should I do?

    When we detect suspicious activity in your account such as logging in with the wrong password multiple times, we lock your account for your own security and send you an email about it. You can click the Unblock link in this e-mail to unblock your account. We also advise you to change your password when you receive that e-mail from us.

E-mail / password change

  • 5. I want to change my e-mail address. What should I do?

    Currently, this option is not available for the time being however, you can always create a new account with another e-mail address.

General

  • 5. I have been asked to provide additional information when I log into Ski Dubai. What should I do?

    In order to provide you a personalized experience, Ski Dubai requires additional information such as country of residence, nationality for account completion. Please go ahead to complete your profile on Ski Dubai to start receiving personalized offers and services.

ABOUT SKI DUBAI

A truly magical wintry adventure awaits at Ski Dubai, the first indoor ski resort in the Middle East. Here you have the chance to enjoy an extraordinary winter wonderland however hot the temperature outside!

Located in the Mall of the Emirates in Dubai, Ski Dubai is the region's first indoor ski and snow resort. Over the past decade, 30 million guests have come through our doors. There’s something for everyone at Ski Dubai, the go-to place for family fun!

Ski Dubai is constantly improving, and we want to offer unique and memorable experiences to our guests.

Ski Dubai covers an impressive 22,500 square meters of snow-covered terrain. Here you’ll find five slopes of varying difficulty, a pulse-racing experience for skiers and snowboarders of all ages and abilities. Ski Dubai also offers ski and snowboard lessons for all levels.

Our 4,500 square meter Snow Park offers countless hours of entertainment, including bobsledding, tubing, tobogganing, wall climbing, zorbing and snow bumpers. You can also enjoy our Snow Plough area. Play and slide in the snow, or experience a range of popular winter activities in this one-of-a-kind attraction!

Don’t forget to visit our colony of King and Gentoo Snow Penguins. You can watch the Penguin march every day in our Snow Park, or enjoy an encounter experience. Come and see for yourself just what makes this the most magical attraction in Dubai!

More Info
GET SKI DUBAI ON THE GO

Download the all-new, official Ski Dubai App and put everything you need to know about your trip to Ski Dubai in the palm of your hand. It’s free!

Our official app brings the sub-zero wonders of Ski Dubai straight to your phone.

Please wait while the page is loading

Log out

Are you sure you wish to logout?

Contact Ski Dubai

Please fill in the following details and someone from our team will be in touch with you as soon as possible

Contact Us

Please fill in the following details and someone from our team will be in touch with you as soon as possible