PRIVACY POLICY

Privacy Policy

Majid Al Futtaim Holding is a limited liability company incorporated in the Emirate of Dubai, United Arab Emirates. Majid Al Futtaim Holding operates through various subsidiaries including Majid Al Futtaim Retail, Majid Al Futtaim Properties, and Majid Al Futtaim Ventures (“Majid Al Futtaim”, “we”, “us”, “our”).

This policy describes how Majid Al Futtaim collects, processes use and disclose your personal information as a data controller when you contact us, use our services or interact with our platforms including websites and mobile apps (together "Platforms").

WHAT THIS POLICY COVERS

We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and have accordingly developed this privacy policy (the “Policy”), which:

• Sets out the types of personal information we collect;
  
• Explains how and why we collect and use your personal information;
  
• Explains when and why we may share personal information within Majid Al Futtaim and with other organizations;
  
• Explains how we protect the personal information we collect; and
  
• Explains the rights and choices you have in relation to your personal information.
  
  

This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:

• Buying / Ordering services or products from any of our subsidiaries over the phone, in-store, or online
  
• Using any of our platforms, including websites (“our Websites”), public Wi-Fi networks, or mobile applications (“our Mobile Apps”); or
  
• Being a member of any of our loyalty schemes (e.g. Play Points)
  
• Taking part in our promotions & competitions and registering to receive our newsletters and offers

This Policy also applies if you contact us or we contact you about our Services.

PERSONAL INFORMATION WE COLLECT

When you shop with us online, browse our Websites, use our Mobile Apps, or connect to Wi-Fi networks we provide, we may collect:

• Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth,
• gender, and passport or ID number
  
• Your account login details, such as your username and the password (encrypted) that you have chosen; and
  
• Your interests, preferences, income, and other profiling information.

When you shop with us online, browse our Websites, use our Mobile Apps, or connect to Wi-Fi networks we provide, we may collect:

• Information about your online purchases (for example: what, when, where you ordered / bought and how you paid);
  
• Information about your online browsing behaviour on our Websites, Mobile Apps and public networks and information
• Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers); and
• Information about your precise geolocation

When you use any of our loyalty program(s) to shop with us, we may collect:

• Transaction information, including the in-store and online purchases you earn points for and how you use your points, coupons, and vouchers within our subsidiaries or with other partners.

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

• Personal information you provide about yourself;
• Details of emails and other digital communications we send to you including information about the emails you open and links in them that you click on; and
• Your feedback and contributions to customer surveys and questionnaires.

Other sources of personal information

We may be required by law to collect personal information about you or as a consequence of any contractual relationship we have with you.

If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Platforms but you may not be able to access certain options, products or services, and in some cases we may not be able to fulfill a service you request.

WHY AND HOW WE USE YOUR PERSONAL INFORMATION

Make our Services available to you

We use your personal information to provide the services you have requested, including:

• Processing your orders and refunds; and
• Managing the accounts you hold with us.

Personalise your experience

• Using your online browsing behavior as well as your in-store and online purchases to help us better understand you as a customer and provide you with personalized offers and services;
• Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to products and services we offer, and those of our suppliers and partners. As part of this, online advertising may be displayed on Our Websites and on other organizations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and partners;
• To help us to better understand you and provide you with services and marketing communications, that are relevant to your interests, we combine personal information we collect when you make purchases in-store with personal information collected from our Websites, Mobile Apps and other sources including the different subsidiaries under Majid Al Futtaim.

• Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us;
• Manage promotions and competitions you take part in, including those we run with our suppliers and partners;
• Invite you to take part in and manage customer surveys, questionnaires, and other market research activities carried out by Majid Al Futtaim, and by other organizations on our behalf

It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.

• Manage and improve our Websites and Mobile Apps;
• Help to develop and improve our product range, services, stores, information technology systems, know-how and the way we communicate with you;
• Detect and prevent fraud or other crime.

SHARING PERSONAL INFORMATION

• if any applicable law or a public authority says we must share the personal information;
• if we need to share personal information in order to establish, exercise or defend our legal rights (this includes providing personal information to others for the purposes of preventing fraud and reducing credit risk);
• to an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you too. If the transfer or sale goes ahead, the organization receiving your personal information can use your personal information in the same way as us
• to any other successors in title to our business; or
• to anyone to whom we transfer or may transfer our rights and duties under our agreement with you.

Your personal information may be transferred to, stored, and processed in a country that is different from your country of residence or our country of incorporation. In any case, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected.

In the event your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction and we may be required to disclose it to the courts, law enforcement or governmental authorities in those jurisdictions but we will only do so where required by applicable laws.

MARKETING COMMUNICATIONS

All marketing communications we send to you will provide you with a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials you may opt-out from receiving these communications or change your account settings, this will remove you from marketing lists.

Please note that if you unsubscribe from marketing communications you will still receive operational and service messages from us regarding the services or products you bought from us and responses to enquiries made to us, and that we may hold your details on a suppression list so we don't send you marketing communications in the future.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected (e.g. Loyalty program).

YOUR RIGHTS

• rectify the information we hold about you;
• erase your personal information;
• restrict our use of your personal information;
• object to our use of your personal information;
• withdraw any consents you have provided for our use of your personal information;
• receive your personal information in a usable electronic format and transmit it to a third party (right to data portability); and
• lodge a complaint with your local data protection authority.